Help center

Yes. Patient registration on the Service Pharmacy Platform (SPHP / ScriptFabrik) is free. After signing up you can search for doctors, view profiles and – if enabled – request appointments online. Doctors use Base, Gold and Platinum packages with different features.

Click “Register”, choose the patient type and enter your email, password and required details. Then confirm your email via the link in the confirmation message. After that you can sign in and use the platform.

Use “For doctors” or doctor registration to create an account and choose a package (Base, Gold or Platinum). Then set up your practice profile – specialties, opening hours, location and more. Features such as online booking or SEO depend on the selected package.

Open the login page and enter your email address and password. Signing in is required for online appointment booking. If you have issues, check that your email is confirmed or reset your password.

On the login page use “Forgot password”. Enter your email and follow the link in the message to set a new password. Also check your spam folder if the email does not arrive.

Email confirmation ensures the account belongs to you and helps prevent abuse. Without confirmation, login or booking may be limited. Open the link in the confirmation email; request a new message if needed.

Check spam/junk and that the email address is correct. Wait a few minutes and request confirmation again if needed. If that fails, use the help center at /help, a support ticket or live chat.

You can request account deletion via account settings or support. Under GDPR you have a right to erasure; open appointments or invoices may affect processing. Contact support via /help, a ticket or live chat.

Use doctor search and filter by specialty, rating, language, insurance and distance. The results list shows short info; open the profile for details, opening hours and – if enabled – online booking.

Typical filters include specialty, location/radius, ratings, spoken languages and insurance types. Combine filters to find matching practices faster. Available options may vary slightly by region and data coverage.

The map shows practices with stored coordinates near you. Displaying external map content requires the “External media” cookie category. Without consent the map may stay hidden.

Maps use external services and appear only after you allow the “External media” cookie category. Open cookie settings in the footer, enable that category, then reload the page.